U Mobile Sucks Customer Reviews and Feedback

From Everything.Sucks

U Mobile Sdn Bhd (223969-U) is a Malaysian mobile telecommunications service provider and was founded in 1998 as MiTV Networks Sdn Bhd. U Mobile is a wholly owned subsidiary of U Television Sdn Bhd, which was formerly known as U Telecom Media Holdings Sdn Bhd and MiTV Corporation Sdn Bhd.


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QA Senior executive (Former Employee) says

"UMobile is a fast growing company in the local telco industries It has a lot of backfall as the processes are not in place and the front liners are not equipped with updated informations as the communications are not being shared as how it’s suppose to be"

Assistant General Manager, Product Marketing (Former Employee) says

"A company that care more about winning awards for creative then providing an excellent service. Management based on relationship culture then performance base."

Sales Assistant (Former Employee) says

"A typical day would be having to sell out a minimum of 10sim packets to random people, persuading them on reasons why umobile is better than other brands. I've developed a better communication skills in persuading customers to purchase goods. Hardest part of the job was that we have to roam around the street for the whole day, which is difficult in Malaysia's weather as it's crazily hot."

Asst. General Manager, Policies & Rewards (Former Employee) says

"Company is the 4th largest tele-communications organization in Malaysia. Work hours are long with no extra pay. Management is relatively skewed to only specific race and culture is also based towards one type of ethnicity."

Head Customer Service and Operations (Current Employee) says

"A typical day starts of by reviewing the day before overall CS results and addressing them either for improvement or recognition. Huddle up again start of the day to go through all important actions for the day in a 15 min get to gather.open working cultureno patience"

customer service (Former Employee) says

"i have learned how to resolve customer complaints via phone, email, mail, or social media. Use telephones to reach out to customers and verify account information. besides that, greet customers warmly and ascertain problem or reason for calling.working hourshealthcare"

Temporary Data Entry (Former Employee) says

"Flexible working hours and can wear casually to the office. Learned to organize much better. Most enjoyable part is when company always organizing buffet during office hours of festive seasonsFlexible working hoursDifficult to secure permanent job"

BO (Former Employee) says

"From business point of view, low employee productivity and high operational cost due to not optimizing. From employee opinion, it is relax and less pressure."

Salesman (Former Employee) says

"The job is ok it’s sales n marketing of the plans available about umobile .basiclly a good experience of approaching people n learning our own way to sell a product"

Sales team leader (Former Employee) says

"start the shop in early morning. putting all your efforts onto one customer for a long time just to get one contract signed. very tiring and low salary."

銷售員 (Former Employee) says

"同事不合作 會責怪 上司脾氣不好 被推卸責任是最痛苦的 一起做到生意很久成就 同事都會因為現實而吝嗇 學到了如何與顧客溝通與吸引他們 也學會了嘴巴上的解決問題方式可以學習溝通休息時間短"

Marketing Communications Executive (Former Employee) says

"This is the place where I discovered that I belong to Marketing Communications after wearing different hats in the industry. I enjoyed the work, the overall culture and the challenges I faced. I started by swimming in the deep end, but I was happy that my supervisors trusted me and allowed me to voice my opinions and ideas. It is in its nature for a company to be different once they change the management team, and towards the end, I felt that I should contribute and offer my services, experiences, and expertise to a company that would value my worth.the work, the team effort, the partnership with different companiesoffice politics"

Customer Care Executive (Former Employee) says

"- robot job -repetition with nothing new learn on a daily basis - not much benefit - no work life balance in this call centre environment - no career path growth"

Senior Executive Customer Service (Current Employee) says

"There are clear procedures in place that allow employees to access the information they need. Employees are able to share and learn from one another."

SALES EXECUTIVE (Former Employee) says

"I able to working as office hour, treating customer with patient and this company is my first experiences working as sales executive. I gained more knowledge about bills and calculation as cashier.low salary"

SALES ADMINISTRATOR (Former Employee) says

"This is a great company to work for if you are looking for a job out of college to build your skill set and resume. Raises are few and far between, but the company consistently hires amazing people and the culture is a great reason to stay.working culturebenefits"

Customer Service Manager (Former Employee) says

"less work life balance lifestyle. Sales oriented. Average company benefit. Management involved in Project. Result oriented. Work hard"

Assistant Manager (Current Employee) says

"The company provided a lot of chance for exposure to new Telco Technology. It is challenging to deal with non-professional vendor, a lot of follow up works required. Working in Telco Company is fun as the Technology is reachable to almost every single individual, as everyone use mobile phone nowadays."

TSG Engineer (Former Employee) says

"It's a fun place to work with good diversity. C&B is quite good as well. Higher management is considerably understanding and approachable. Adaptive to flexibility.Fun & relaxed environmentStandby allowance too low"

Independent Consultant (Former Employee) says

"Most of the workforce are millennial in their 20s, vibrant and full of energy. Daily dress code is smart business casual. Employee is expected to be independent, self motivated with an attitude to self-discover and learn.Flexibility in working hours for non-front liners if you have emergency personal matters to attend.Too KPI driven and focus. Lack of engagement between managers and front-liners"

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